How to Reset OneDrive

OneDrive and SharePoint files can be synced to your PC so you can access them in the familiar Windows Explorer. However, sometimes the sync may encounter problems, especially if you sync a large number of files. If this happens, you might to occasionally reset the cache OneDrive uses to keep track of changes.

One sign that OneDrive may be having problems syncing files is if you see it ‘Processing Changes’ for a long period of time, or, if new files or changes from other colleagues are not appearing.

Is OneDrive stuck processing changes?

Resetting OneDrive is easy. Open the Run box (Windows Key + R) and enter the following:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Use the Run box to reset the cache

Occasionally, you might receive an error that Windows cannot find that path. If so, try the following

C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

OneDrive will close. Start OneDrive again by searching in the start menu and open.

Restart OneDrive from the Start menu

You will see in the status that OneDrive will start processing changes. This will take a little time depending on how many files you have synced.

OneDrive will start processing changes as it rebuilds the cache

Other Useful Tips

Over time, your PC hard drive may start to get full if you sync a large amount of files. Use StorageSense to offload files you haven’t opened periodically, as well as clear up your downloads folder and recycle bin:

Manage storage in OneDrive using Storage Sense

If you don’t use certain SharePoint or Teams libraries very often, you can remove them from the sync which may also help OneDrive by reducing the number of files it has to manage in its cache:

Stop syncing files you no longer need

Like this article?

Share on twitter
Share on Twitter
Share on linkedin
Share on LinkedIn
Share on email
Share by Email

Subscribe to our monthly newsletter

Get the best IT tips and Office ideas in your inbox

Further reading

Chapter 3: DNS and Domains

In this excerpt from Ciaran’s upcoming White Paper ‘The Mail Must Get Through’ on email deliverability, we examine one of the core underlying features of the internet, DNS and Domains.

Read More »

How To Selectively Sync Folders In OneDrive And SharePoint

Syncing your OneDrive and SharePoint content to your PC is a useful way of accessing your data in the familiar Windows Explorer (or Mac Finder) view. It’s also a great way to work on items offline as you can sync in advance of travelling. But, there is a cost in terms of the background processing, especially if you have a large number of items in your OneDrive or SharePoint libraries.

Read More »
Scroll to Top