About Macnamara

Established in 2003. Based in London with clients throughout the UK. Cyber Essentials Plus Certified, IASME Gold Governance Certified, Quality Essentials Certified… we build all of these standards into your service. Your basic IT Support incudes Cyber Essentials as the baseline, with everything else up to ISO27001 available if you need it.

Managing Director

Geoff joined the company, then called Lynx Computing, in March 2008, and worked alongside Ciaran (founder) over the years to build and develop the core business. Ciaran, in the preceding years, had left the world of corporate IT on a mission to bring enterprise level services to the SME sector. We were among the first to exploit emerging technologies, including the Windows Small Business Server and early smart phones, as well being one of the first MSPs to fully embrace Microsoft Office 365.

With a degree in Law and Business, and bringing experience in retail service delivery, Geoff helped to shape the company into the customer service focused support desk that it has since become, backed up with a rock-solid foundation of technological expertise. Investment in the best emerging remote management tools of the time helped drive both end-user experience and service delivery into a new era, and the company re-branded to Macnamara ICT in 2011.

Our goal has always been to deliver the very best possible experience of IT, with security front and center. Now, in the ‘post-COVID’ era, we’re delivering truly what IT companies have said all along, but which was never really the case. Work from anywhere, on any device, at any time. But now, it really works, and it really is secure.

Director

Ciaran Kenny setup the company in 2003 and continues today as director with lead responsibility for security and compliance. Ciaran has been in IT for over thirty years and has worked with several hundred companies over that time, amassing a huge store of knowledge dedicated to making sure organisations of all types and sizes get the very best out of their technology. Ciaran is a Chartered Engineer, Chartered IT Professional and a Fellow of the British Computer Society.

Over the past ten years Ciaran has shifted focus onto information security and compliance. Passionate about learning and training, he has picked up an MSc in Information Security with the world leading Information Security Group at Royal Holloway, University of London as well as an array of industry qualifications including: CISSP, EU-GDPR Practitioner, EC-Council Security Analyst and Cyber Essentials Certified Assessor.

Leaving technology and security aside, Ciaran teaches English as a Second Language and is a keen student of Spanish. Right now, Ciaran is enthusiastically leading Macnamara’s exciting project to transform our business from a traditional IT support company into a full service one stop shop, combining IT support and Cyber Essentials technical security with policy and training for regulatory compliance. And, the next big thing, “I’m really excited to get a chance to use my technical and teaching experience to contribute to the game changing Digital Poverty Project run by our long term partners, The Rio Ferdinand Foundation.”

Meet Our Team

We pride ourselves on the quality of our service delivery, and our Service Desk Team is here to help you. All of our staff are Professional Members of the British Computer Society (MBCS), have completed the Ethical IT Professional course, and subscribe to the BCS Code of Conduct.

The BCS code of conduct sets out the professional and ethical standards that our members agree to maintain and promote. It defines the characteristics we share as practitioners responsible for developing the profession and realising our shared purpose of making IT good for society.

Dayan Raduychev

Service Desk Manager

Dayan started at Macnamara as an apprentice in IT and after completing his certification has since started working towards his BSc(Hons) Digital and Technology Solutions degree with ARU. Discovering his passion for automation through scripting and developing processes, he spearheaded several R&D projects focused around device automation and configuration. He has since worked up through to Service Desk Manager overseeing the frontline team and working alongside the Directors in Business Developement. He can usually be found working on projects, refining scripting and automation, and undertaking audits for ISO27001. Apart from his technical interests Dayan holds a passion for cocktails – both tasting and creating!

Ash Hodges

1st Line Support Technician

Ash joined Macnamara as a 1st Line Support Technician with the goal to combine his two passions; computers and helping people. He brings extensive experience in retail management, as well as an eye for aesthetic detail from his degree in Fine Art. Customer service is always at the forefront of his approach to effective technical problem solving, as well as also being a pillar of the Service Desk team itself. When Ash isn’t helping people on the service desk, he's working in his role in Risk and Incident Management for ISO27001, planning Risk Assessments, and exploring his keen interest in network configuration and management.

Hubert Lyczko

1st Line Support Technician

In 2022, Hubert became a valuable member of the Macnamara team, assuming the role of a 1st Line Support Technician. In doing so, he began his debut role within the IT sector. His passion always was programming, algorithms and scripting but more recently he has found joy in problem-solving and lending a helping hand to others with their IT problems. Fueled by his strong enthusiasm, he is now a member of Dayan's Dev team, improving his skillset and supporting Dayan with scripting and automation, all with great excitement and commitment. Currently, Hubert is leading the Business Continuity aspect of ISO 27001 and is working closely with other team members towards achieving this certification.

Joe Drennan-Barrs

1st Line Support Technician

Joe joined Macnamara in 2023 as a 1st Line Support Technician, with a passion for computers and technology he wanted to put his problem-solving skills to use by supporting customers with their IT problems. With a background in Web development and customer facing roles, Joe has gained valuable skills and approaches issues in a logical and methodical manner and finds great satisfaction in solving technical issues for others. He looks to expand his knowledge within the IT industry and hopes to get stuck into Dayan’s Dev Team.”

Alicia Morales

Technical Administrator

Alicia joined Macnamara with 5 previous years of IT support experince along with expereince in a variety of other roles. Detail oriented with strong problem-solving skills, praised in her previous roles by management for being calm under pressure and be able to transmit this calmness to the people surrounding her, this expereince led her to being appointed in the Technical Administrator role on the Service Desk. Expect to hear Alicia on the phone and working on tickets along with everyone else, but is also assisting on business administration and ISO 27001 as Admin Support.