Reliable Managed IT Support Services

Scalable IT Support Solutions for SMEs with 20+ Employees

IT Support with a Focus on What Matters Most: Your Information.
Modern business thrives on information. Technology is simply the tool to manage it effectively.

We are experts in:

& Boosting Business Productivity

Struggling to find what you need, worried about security and compliance, or tired of unreliable IT support?

Let us help. Talk to us today and take control.

IT Support

Your tools must function reliably to access your information system effectively.
From email glitches to printing problems and staff changes, a dependable IT support desk ensures everything runs smoothly and without disruption..

Certified Cybersecurity

Knowing where your information is—and that it’s secure and compliant - gives you a real edge. Too often, IT overlooks the “information” in Information Technology. Build secure, reliable systems for greater protection and productivity today!

AI Business Solutions

AI transforms businesses, yet many solutions focus on tools over results. What if you could automate tasks, streamline operations, and access real-time, accurate insights to drive smarter decisions and boost productivity?

Why do I need a Managed IT Support Service?

If you are a small business, you probably don’t have a dedicated IT department. However, someone still has to tackle those IT tasks – buying equipment and setting it up, setting up email and user accounts, and fixing things when they go wrong.

When starting out as a business, that’s often done by the business owner, a ‘mate who knows about this stuff’, or perhaps someone else tech-savvy inside the business. You might even have enlisted another IT Support provider on an ad-hoc or even monthly commitment for basic assistance.

While this is great and entirely normal as you’re starting out, as you grow and become established, YOUR time is usually better spent on other things like growing the business. THEY may not have all the right skills and expertise to do it effectively or, more importantly, securely.

An effective outsourced IT Support Service will:

  • Free up company internal resources by removing the need for end user support to be handled internally
  • Have a knowledgeable and experienced helpdesk that supports perhaps dozens of companies and hundreds of users, giving them (i.e. US) exposure to many common questions and problems, allowing quick response and resolution
  • Set up new staff and equipment to your specific company requirements quickly and efficiently
  • Improve your security and data management with a design and oversight delivered by experienced and qualified IT professionals

If you are a medium sized business you may have a dedicated internal IT support person or department. However, this can represent a significant overhead in terms of salary and departmental budgets. Employing the services of an outsourced helpdesk can provide significant saving as we can leverage economies of scale that are otherwise unavailable.

If you already engage a 3rd party to provide your IT Support Service, you may need to periodically review whether they are providing the support and additional services you need as you grow to ensure they are keeping up with your pace of change.

As well as having our core Helpdesk on hand, our senior management team are qualified assessors for security standards such as Cyber Essentials and ISO27001. Being able to call upon this skill set can transform your business by getting you qualified in these standards, greatly improving organisational security and governance.

Our clients are more likely to obtain cyber insurance through implementation of our security policy and information management fundamentals. Our security baseline exceeds the requirements of the Cyber Essentials standard, meaning you can be confident that your organisation and company data are secure.

  • Qualified and experienced IT Professionals and Security Experts
  • Cyber Essentials, Cyber Essentials Plus, and ISO27001 Certifications for your business
  • Cost efficient outsourcing frees up internal resources and budgets
  • Detailed security reporting